About CUSP

Reduce costs, improve efficiencies, and optimise delivery of your vital services

CUSP was created by 2 like-minded organisations with a shared vision. The partnership between Connecting Up Inc and specialist Disability Consultancy 4Thought was born out of an identified need for greater efficiency under the NDIS.

Both organisations recognised that transitioning to a consumer-directed care model would prove to be a barrier to many Disability and Aged Care organisations, impacting service delivery but crucially, the communities they serve.

The creation of CUSP resolves this problem by making the IT management and back office functions its core business.

Our core aim is to lift the administrative burden of the Disability and Aged Care sectors to let them concentrate on serving their communities more effectively.

CUSP’s model has been built on years of research to understand current provider systems and processes, and what systems and changes are required to transition to NDIS. By operating across a number of customers, CUSP is able to bring the same level of automation and discounts typically reserved for very large organisations.

Our Partners

Connecting Up, Inc is one of three major shareholders in CUSP and is a not-for-profit working to enable other not-for-profit organisations through technology to strengthen their communities more effectively. Connecting Up provides a variety of information, products, resources, and programs to connect the not-for-profit sector to the right tools and capabilities they need to fulfil their missions.

4Thought was created off the back of extensive work with NDS and service providers. 4Thought’s vision is to transition service providers to an efficient and sustainable operation under the NDIS while sustaining or improving the quality of care.

Our People

Sue Vardon, CUSP Chair

Sue Vardon
CUSP Chair

Sue spent 23 years as a Chief Executive in Commonwealth and State Government Agencies. She has an Honorary Doctorate from the University of South Australia, has been an Adjunct Professor at both Canberra University and the University of South Australia, and was the Inaugural Telstra Business Woman of the Year in 1995.

Rod Paine, Director

Rod Paine

Rod has extensive program management and IT transformation experience. Rod ran the Complex Systems Integration practice as well as the cloud and emerging technology practice for IBM and has extensive experience with NDS, service providers, vendors, DHS and the NDIA. He has spent 4 years working in the NDIS space, including a number of successful transitions of service providers in the disability and mental health space.

Russ Paine, Director

Russ Paine

Russell has held a number of senior positions with FMCG multinational corporations and industry associations in Australia before starting his own business in 2004. He has sat on various boards consulting to state governments and has extensive experience in sales, marketing, business planning and supply chain management.

Kym Hume, Director

Kym Hume

Kym is an experienced Senior Business Development professional at the Australian Institute of Company Directors, of which he is also a Fellow. He has been Senior Manager of Business Development at the RAA, having previously spent over 25 years at Telstra as a National Director of Technical Sales and General Manager Sales SA/WA/NT. Kym has a particular focus on the Enterprise and Government sectors.

Sandra Vallance, Director

Sandra Vallance

Sandra Vallance joined Connecting Up in Jan 2018. Sandra has almost 15 years in the NFP sector working both as IT Director for a medium sized NFP and with a software vendor specialising in case/client management software for the NFP sector. Prior to this, she has years of experience in IT methodology, strategy, IT sourcing, implementation and change management working with organisations such as Deloitte, CSR Construction Materials, Normandy Mining, and many more.

Andy Mulvany, Operations Manager

Andy Mulvany
Operations Manager

Andy is a Senior ICT and Project Management professional who joined CUSP at its inception, moving from majority owner Connecting Up to head up the Operations and Transition teams.

With a background in enterprise ICT, Andy brings a level of insight and experience to smaller NFP’s, who can not only benefit from CUSP’s services ongoing but gain the benefit of enterprise-level project management and governance. Andy began life as a journalist, before changing careers to move into sales and account management. Working for some of Australia’s biggest companies across much of Australia, Andy has a national view with a local perspective; something that CUSP thinks is critical for Disability providers working in their local communities under the NDIS. Andy is also currently studying his MBA part-time around professional commitments.

Reduce costs, improve efficiencies, and optimise delivery of your vital services