About CUSP

Reduce costs, improve efficiencies, and optimise delivery of your vital services

CUSP was born out of an identified need for greater efficiency under the NDIS.

We recognised that transitioning to a consumer-directed care model would prove to be a barrier to many Disability and Aged Care organisations, impacting service delivery but crucially, the communities they serve.

The creation of CUSP resolves this problem by making the IT management and back office functions its core business.

Our core aim is to lift the administrative burden of the Disability and Aged Care sectors to let them concentrate on serving their communities more effectively.

CUSP’s model has been built on years of research to understand current provider systems and processes, and what systems and changes are required to transition to NDIS. By operating across a number of customers, CUSP is able to bring the same level of automation and discounts typically reserved for very large organisations.

Our Partners

4Thought was created off the back of extensive work with NDS and service providers. 4Thought’s vision is to transition service providers to an efficient and sustainable operation under the NDIS while sustaining or improving the quality of care.

Our People

Rod Paine, Director

Rod Paine

Rod has extensive program management and IT transformation experience. Rod ran the Complex Systems Integration practice as well as the cloud and emerging technology practice for IBM and has extensive experience with NDS, service providers, vendors, DHS and the NDIA. He has spent 4 years working in the NDIS space, including a number of successful transitions of service providers in the disability and mental health space.

Russ Paine, Director

Russ Paine

Russell has held a number of senior positions with FMCG multinational corporations and industry associations in Australia before starting his own business in 2004. He has sat on various boards consulting to state governments and has extensive experience in sales, marketing, business planning and supply chain management.

Operations Lead

Judy is the Operations lead. She comes with a background in the NFP sector as Regional Manager Service Delivery and Design and South Australian government departments including Director at Community Connect.

Project Lead

Bianca is the Project Lead at CUSP. She has a Graduate Diploma of Counselling and a Bachelor of Health Science majoring in Health Promotion. Her experience in counselling and community service have been in both mental health and alcohol and other drugs.


Jonathan is the newest member of CUSP. He is about to embark on a Diploma of Counselling at Adelaide TAFE. He comes with a background in technical theatre and design.


Courtney worked as a Child and Youth support worker for Children under the Guardianship of the Minister for 3 years. She has a Diploma of Community Services (Case Management) through the Australian College of Applied Psychology.


Mandy has Diplomas in Mental Health and Community Services Coordination. She has a unique role at both CUSP in the coordination of supports for clients with mental health issues, and also at Skylight Mental Health, as a Support Worker.


Jan manages the reporting and IT support functions. She has a strong technical background and has been working in the NFP space for a number of years. Jan’s experience includes working with the systems and data needs for the NDIS and other funding arrangements.

Chen Li
Information System Analyst

Chen is the IT analyst. He holds a Masters of IT and a Bachelor of Applied Finance. He has focused on the technical platforms and the supporting business processes.

Reduce costs, improve efficiencies, and optimise delivery of your vital services