The CUSP Solution

Reduce costs, improve efficiencies, and optimise delivery of your vital services

Are you part of a disability or aged care organisation that faces any of the following challenges?

Service delivery

Cost reduction

NDIA portal errors/rejections

Increased task load

Increased competition

Fee-for-service transition

Workforce management/OHS

We will manage the majority of your crucial back-office administrative functions. It’s what we do.

Substantially greater efficiency is needed under the NDIS, and this can be a barrier to many disability organisations delivering on their core values. Most people working in the disability sector are qualified and experienced in supporting vulnerable people, not sourcing IT systems, developing business processes, managing transformations or providing ongoing support.

CUSP Services has experience in helping service providers with back-office systems and the challenge of transitioning to the NDIS. We offer a complete service and a genuine partnership approach that allows you to concentrate on what you do best.

BPaaS - cloud-based shared services

Business Process as a Service (BPaaS) is a form of business process outsourcing that employs a cloud computing service model. Traditional Business Process Outsourcing aims to reduce labour costs for an organisation. CUSP’s BPaaS solution not only provides the labour at a lower cost, but we also streamline and automate, introducing efficiency and cutting costs in the process.


Best-in-class SaaS solutions and cloud infrastructure


Best-of-breed skilled staff and best practice


Seamless integration with your organisation

What we offer

Systems, Business Processes and Staffing that are tried and proven covering:

New customer enquiries

Intake (including Service Agreement Management)

Mobile workforce solutions

NDIS Portal support (service bookings and claims)

Management Reporting

Training solutions

ICT Vendor Management

Data insights for your organisation

Showing where costs of current staff are mismatched to NDIS rates

Providing data on separation of customer facing and overhead roles

Illustrating where organisations can achieve reduction in other support costs (such as finance)

Illustrating where organisations have a low utilisation of customer facing staff

Helping organisations to address the mix of casual staff, permanent part time, full time time recording, top up.

If you are a disability or aged care organisation that:

Manages a mobile workforce

Is struggling with adapting its business processes

Has large administrative overheads

Has a growth strategy (documented or not)

Has leadership ready to adapt and embrace change

Is using an old or outdated CRM (or no CRM at all)

...CUSP is the right solution for you.

Reduce costs, improve efficiencies, and optimise delivery of your vital services